Avaya - Phone Rings Only Once

One of the most common issues that can cause this, is that the "send all calls" feature gets activated. If this is the case it is fairly simple to identify and fix. What you want to do is to status the station. You can status a station by entering the following command "status station xxxx" (note: xxxx is a place holder for the actual extension you want to status or having the problem with)

Once you status the station you will probably notice that "SAC Activated ?" is set to "yes"

What you want to do now is to display your feature access codes and find out the code the will deactivate the "send all calls" feature. You can do this by entering the following command "display feature-access-codes". Once in the display page, skip to the page where the "send all calls" features is located. In the screenshot below you can see that its located on page 3. Also notice that the "Deactivation" code is #81 (The code is most likely different in your system). 

Dial the code on the phone that is having the problem. Once you dial the code it should deactivate the "send all calls" feature. To check that the "send all calls" feature has been deactivated you should status the station again.

Notice that the "SAC Activated ?" is now set to "no". Please test and call the station to check that all calls are ringing normally. 

Hope this post helps...