Avaya - How to Unlock a Locked Command by an Other Admin

Usually there is more than one telecom admin in a organization and sometimes the other admin might leave to lunch and forget to exit off the data he was working on. Whatever the case may be all hope is not lost.

What you need to do is to check the login session of the administrator that is locking the command. You can do this by entering the following command "status logins"

You should now see all the administrators that are logged in and the session that is locking the command.

For this example I will use the my current login session, which is "5" (note: you can tell the current session you are on by the * located before the login name). What you need to do now is to enter the following command "reset login-ID" and the session number which you wish to reset.

Once I entered the "reset login-ID 5" command, since it was my active session it logged me off ASA. This will also happen to the administrator that is locking the command that you wish to access. After you completed this process you should now be able to access the command.

Hope this post helps...